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Do Government Agencies and Non-Profits Get ROI From Usability?

Every once in a while it is nice to see that the work we do is benefiting the causes we lend our time to. Jakob Nielsen recently posted a study of web usability and the return on investment that government agencies and nonprofit organizations could see from better application of its principles.  In sum, the report finds that:

Although the gains don’t fall into traditional profit columns, there are clear arguments for improving usability of non-commercial websites and intranets. In one example, a state agency could get an ROI of 22,000% by fixing a basic usability problem.

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